Terms and Conditions

Last Updated: October 4, 2026

Welcome to the website of Total Auto Painting and Collision Center (“we,” “our,” “us,” or “Facility”). By accessing, browsing, or authorizing estimates on this website, you agree to comply with and be bound by the following Terms and Conditions of use. These terms incorporate the exact legal disclosures, authorizations, and comprehensive warranty structures established on our physical estimates, repair orders, and official Limited Warranty Brochure.

If you disagree with any part of these terms, please do not use our website or online booking features.

1. ESTIMATES, AUTHORIZATIONS, & REPAIR CHANGES

  • Price Adjustments & Hidden Damage: Estimates provided by the Facility are good for thirty (30) days. The final price is subject to change if there is a price increase in manufacturer’s parts prices, or if additional or hidden structural damage is discovered during the active teardown or repair process. Should additional damage be discovered, the customer will be contacted for authorization before we proceed with those specific repairs.
  • Parts Standards: All components will be replaced with new parts unless otherwise explicitly specified and noted on the physical estimate sheet.
  • Cancellation, Teardown, & Reassembly Fees: If a customer cancels authorized repairs to their vehicle for any reason while it is at the Facility, teardown and reassembly fees at our then-current standard shop rates will apply.
  • Vehicle Operation Authorization: By booking or authorizing an estimate, the customer grants the Facility, its managers, and employees express permission to operate the vehicle on public roads and surrounding areas for the purpose of testing, inspection, and delivery at the customer’s own risk.

2. VEHICLE STORAGE & COMPONENT POLICIES

  • Per Diem Storage Charges: If a vehicle is not picked up or called for within three (3) working days of formal notification of completion, a standard per diem storage charge at our then-current daily shop rate will be added to the final invoice for each day thereafter.
  • Loss or Damage Disclaimer: The Facility is not responsible for vehicle damage or loss caused by theft, fire, vandalism, or acts of nature/God (such as flooding or severe weather).
  • Sublet Repairs: The customer hereby grants the Facility express permission to utilize specialized sublet work and separate technicians if necessary to completely fulfill the authorized repair order.

3. MANDATORY SEVEN (7) DAY INSPECTION PERIOD

  • Standard Review: Upon completion of collision or paint repairs, the customer is strictly required to thoroughly inspect their vehicle at the time of pick up and report any immediate dissatisfaction.
  • Adverse Weather/Lighting Allowance: If the vehicle is picked up under environmental conditions that don’t allow for an adequate visual inspection (such as inadequate nighttime lighting or bad weather), the customer has exactly seven (7) days from the day of pick up to report any dissatisfaction with the repairs and services performed.
  • Acceptance Threshold: If no report of dissatisfaction is filed in writing within the seven (7) day Inspection Period, it is legally understood and agreed by both parties that the repairs and services received were completely satisfactory, and only the specific workmanship and material guidelines found within our Limited Warranty Brochure remain applicable.

4. SUMMARY OF LIMITED WARRANTY BROCHURE TERMS

All specialized warranties are strictly non-transferable, apply exclusively to the original customer named on the Final Invoice, require the presentation of both the original Repair Order and Final Invoice, and require payment in full. All warranty claims are handled exclusively right here at our physical facility.

  • Spot Paint Repairs: Value Spot Repairs are warranted against peeling or loss of gloss for one (1) year. Professional Spot Repairs are warranted against peeling or loss of gloss for as long as the original customer owns the vehicle. Color match on spot repairs is strictly limited to customer acceptance upon delivery and does not extend beyond the 7-day Inspection Period. If a customer declines a blend refinish, an exact color match is predetermined to be impossible.
  • Overall Paint Services: Paint removal (stripping to bare metal) is warranted against cracking or peeling for two (2) years, provided it is itemized on the invoice. Rust is explicitly excluded. Rust and surface repairs are limited to ninety (90) days. Dent repairs are warranted not to shrink or crack for one (1) year.
  • Paint Packages (Pro-Rated Tiers): Enamel Paint Service carries a 1-year limited plus 1-year pro-rated warranty. Urethane Paint Service carries a 2-year limited plus 2-year pro-rated warranty. Base Coat/Clear Coat and Professional Paint Packages carry a 3-year limited plus 2-year pro-rated warranty against peeling and premature fading. Pro-rations are charged at a 25% or 50% customer cost share based on the months elapsed, calculated using current retail values.
  • Structural Repairs: Materials used to repair a structural panel are warranted for as long as the customer owns the vehicle. This warranty is instantly voided if the vehicle is involved in a subsequent accident, if the customer declines a complete repair, or if damage stems from an original manufacturer design flaw or an Act of God.
  • Body & Mechanical Parts: All body and mechanical components installed carry a standard ninety (90) day warranty.
  • Exclusion of Environmental & Road Hazards: Our warranties do not cover damage caused by natural or environmental hazards (including tree sap, bug impacts, bird droppings, salt, or acid rain), nor do they cover standard road hazards (such as stone chips, fresh dents, or surface scratches).
  • Car Dealers “As-Is” Exclusion: In consideration of discounted pricing, all express, implied, or statutorily based warranties are completely excluded for Car Dealers. Vehicles taken by dealers are accepted strictly “As-Is, with all faults.”

5. LIABILITY LIMITATIONS & LEGAL REMEDIES

  • Exclusion of Incidental Damages: The customer shall not be entitled to recover from the Facility any consequential damages, property damages, damages for loss of time, loss of profit or income, towing expenses, car rental expenses, or any other incidental expenses.
  • Prior Work Failures: The Facility is not responsible for defects, blemishes, or paint failures in areas containing prior old bodywork, underlying fillers, plastics, sub-standard primer, or the customer’s own previous bodywork.
  • Governing Law: These terms are governed by the laws of the State of Florida. Any legal actions must be filed exclusively in the courts of St. Lucie County, Florida.

6. CONTACT US

For questions regarding your repair estimate, warranty brochure, or to report service dissatisfaction within your 7-day inspection window, please contact us directly:

  • Business Entity: Total Auto Painting and Collision Center
  • Location: 4672 S US Hwy 1, Fort Pierce, FL 34982
  • Phone Number: (772) 293-0383
  • Business Email: TotalAutoPlaza@gmail.com